Together with the Balanced Scorecard methodology it is recommended that the Performance Prism http://bit.ly/lyZGlc approach is considered when thinking about what to measure.
A prism refracts light. It illustrates the hidden complexity of something as apparently simple as white light. So it is with the Performance Prism. It illustrates the complexity of performance measurement and management.
Performance is not uni-dimensional. To understand it in its entirety, it is essential to view from the multiple and interlinked perspectives offered by the Performance Prism.
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